Refund policy

 

By placing an order through Juan Snacks, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable within the Philippines.

A. 7-DAY RETURN POLICY

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it.

  • It must be unused, unopened, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

B. RETURN PROCESS

To start a return, please contact us at juanwheysupplements1@gmail.com. If your return is accepted, we’ll provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

We only exchange products that are defective, damaged, or sent incorrectly (e.g., wrong product or wrong size/flavor). If you need to exchange an item, please contact us at 📧 juanwheysupplements1@gmail.com.

E. RESTOCKING FEE

We do not charge any restocking fees on returns.

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved, you’ll be refunded through your original payment method.

  • Please note it may take some time for your bank, e-wallet, or credit card provider to process and post the refund.